Enterprise
blackrim-vox is open source and runs locally by default. Enterprise adds managed infrastructure, compliance controls, and support tiers for teams that need them.
Compliance
SOC 2 Type II (planned)
Audit scope is scoped to the hosted relay and audit-log service. On-premises deployments inherit your existing compliance posture. Target: Q4 2026.
Data residency
Hosted tier: choose US or EU region. On-prem: audio never leaves your infrastructure. No telemetry unless explicitly enabled.
Deployment options
Hosted infrastructure
We operate the relay, config store, and audit-log service. You control the ASR backends and routing rules. Zero-ops for your team.
On-premises
Deploy to your Kubernetes cluster or bare-metal. Helm chart and Terraform module included. Air-gapped operation supported with local Whisper.
SLA tiers
| Tier | Uptime | Response time | Channels |
|---|---|---|---|
| Team | 99.0% | Next business day | Email + Slack |
| Enterprise Standard | 99.5% | 4-hour | Email + dedicated Slack channel |
| Enterprise Premium | 99.9% | 1-hour | Email + dedicated Slack channel + on-call |
Pre-alpha notice: SLA uptime commitments apply once the hosted relay and audit-log services exit pre-alpha. During the pre-alpha period we operate on a best-effort basis. The percentages above describe the steady-state target post-GA.
Identity and access
SSO / SAML
Okta, Azure AD, and any SAML 2.0 IdP. SCIM provisioning for automatic seat management.
Managed audit log
Immutable, append-only log of all routing events, config changes, and API calls. Exportable to SIEM.
Get in touch
Procurement, custom contracts, pilot programs, and technical deep-dives: [email protected].
SLA uptime commitments apply once the hosted relay and audit-log services exit pre-alpha. During the pre-alpha period we operate on a best-effort basis.